Refund disclosure

RIGHT OF WITHDRAWAL

The customer may exercise the right of withdrawal in accordance with Legislative Decree 206/2005 in the following manner and terms:

The consumer must express the will to withdraw from the purchase within 14 working days from the receipt of the goods themselves, this communication must be anticipated by e-mail ( info@querciamatta.it ) provided that it is confirmed by registered mail with return receipt within 48 hours.

The return must be made, at the same time, within 10 working days from receipt of the goods to the following address:

TENUTA QUERCIA MATTA
Via Brogi, 1216
51015 – Monsummano Terme (PT), Italy

provided that:

• the products have not been used or damaged;
• the returned merchandise must be received undamaged, complete with all accessories and labels and in its undamaged original packaging;
• the returned merchandise is accompanied by a document indicating the number and date of the invoice for the product;
• the transportation related to the returned goods is borne by the purchaser;
• the responsibility for the loss or deterioration of the returned goods is borne entirely by the Customer.

The refund of the sums paid will be made as soon as possible and in any case within 30 days of receipt of the notice of withdrawal. Excluded from the refund are amounts related to shipping costs and any cash-on-delivery charges. In case of product sent with free shipping, the cost of standard shipping will be deducted from the refund.

The amount related to the returned goods will be sent to the customer by bank transfer, after communication of the bank details by the customer. In case of payment through Paypal or Credit Card, the amounts will be refunded by the same means.